Boataround Blog

Smooth sailing all the way: Story of customer care at Boataround

“Customers remember the service a lot longer than they remember the price.” This old retail adage rings true in world of yacht renting as well. Take a quick peak at the values and goals of Boataround’s customer care and see for yourself that we are the right people to help you rent the perfect boat for you.

My familiy and I have been sailing all life in sailboats but do not have boat right now. We surfe not much on the net before we have trust og good dialog with Boataround - specialy the easy communication and always on line service also weekend was importen. But the best was the boat so nice and clean and 100% okay to very good price. 5 stars from here from al us 7.

3 facts why customer care matters

Top-notch customer service is no longer a luxury, but a matter of necessity. You can build the best product, devise the most user-friendly website, but if your customer gets lost in their purchasing process and has noone to help them find the way, you have another thing coming.

According to American Express survey, 51% of customers have scrapped a planned purchase or transaction because of bad service. Losing more than half of clientele is pretty bad ROI indeed, especially in the niche world of yacht renting.

What’s worse, unhappy customers spread the negative feedback 177% more likely than satisfied ones, according to customer support blog Groove. In layman’s terms, a sailor who was happy with Boataround is likely to recommend our service to 9 others, while an unsatisfied one will complain to 16 others.

Last but not least, Gartner research indicates that 64% of people find customer experience more important than price. Do you have trouble getting a response to basic inquiry for more than half a day? That’s a huge red flag about the competency of the company and overall not a good prediction of their ability to respond and adapt.

 We were very satisfied with proclient approach of Ms.Jana Escher. Nothing was problem. Everything was possible. Great job!

3 pillars of efficient customer care at Boataround

We place a big meaning to our customer service. We want to make booking a boat the smoothest process possible. In order to guarantee a flawless support while you rent a yacht, we offer:

  • 7 days a week, from 8am to 8pm (GMT +2). You don’t have to wait during weekend or national holidays. This window covers timezones around the globe.
  • Team of skilled sailling assistants on the other end of the line. You can rely on them to cover every angle and every inquiry of the booking process.
  • Three channels of communication. Phone, e-mail and live agent – whatever method of getting in touch you prefer, you’ll receive a response withing minutes.

 

We had an amazing experince with Boataround! All questions were answered quickly and everything went smooth in the pier. I recommend Boataround to all my friends who enjoy sailing :-)

3 places to check testimonials to Boataround’s customer care

Ever since our beginnings in 2016, we’ve served thousands of customers – to our great joy, many of them repeatedly. It’s great to see sailors returning to our service. If you want to see what we are made of, there are three great review sites to check the Boataround experience.

A. Trustpilot. Global review community with more than a decade of aggregating user-generated reviews. Adding around 500 thousand reviews each month. Currently 9.7/10.

B. Google Reviews. Review section of a popular search engine, bringing together sailors who share their feelings about working with Boataround. Currently 4.8/5.

C. Facebook. Community of 35 thousand yachting fans on our Facebook page and their experience with renting yachts at Boataround. Currently 4.8/5.

Have a look for yourself and read what others think of us and our customer care! At Boataround, we value customer feedback and hope to progressively work toward creating the easiest way to rent a boat. If you’d like to learn more, reach us at info@boataround.com or  +44 (33) 00270087.

 

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